1. Information We Collect
We collect information you provide directly and information generated through your use of UP2.
Account Information: When you create an account, we collect your name, email address, username, and profile photo. Business and Government accounts also provide an organization name, category or government level, contact phone number, contact email, and address.
Verification Information: Business accounts provide a registered business name and business registry number, which we check against official business registries. Government accounts verify an official government email address.
Content You Post: This includes listings, events, photos, descriptions, pricing, dates, and location data associated with your published content.
Messages: We store chat messages you send and receive through UP2's messaging system, including text, images, and other media.
Location Data: With your permission, we collect your device location to show nearby listings and events. You can disable location access in your device settings at any time.
Payment Information: When you subscribe or purchase credits, your payment details are processed by our third-party payment provider. We store transaction records, billing history, and subscription status, but we do not store your full card number.
Usage & Analytics: We collect information about how you use the app, including pages viewed, features used, search queries, and interaction patterns. This helps us improve UP2.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account.
- Verify Business and Government accounts.
- Display your profile, listings, and events to other users.
- Deliver relevant local and global content based on your location.
- Process subscription payments and credit purchases.
- Send notifications about account activity, messages, and billing.
- Analyze usage patterns to improve features and fix issues.
- Enforce our Terms of Service and prevent fraud or abuse.
- Respond to support requests.
3. How We Share Your Information
We do not sell your personal information. We share data only in the following circumstances:
With Other Users: Your public profile, listings, and events are visible to other UP2 users. Messages are visible to conversation participants.
Service Providers: We share data with trusted third-party providers who help us operate UP2, including payment processors, cloud hosting, analytics services, and business registry verification services. These providers are contractually obligated to protect your data.
Legal Requirements: We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect the rights, safety, or property of UP2 or its users.
Business Transfers: If UP2 is acquired, merged, or sold, your information may be transferred as part of that transaction.
4. Location Data
UP2 uses location data to show you nearby listings and events and to help businesses and organizations reach local users. Location data is collected only when you grant permission through your device settings.
We use your approximate location to determine your local area. We do not continuously track your precise location in the background. You can revoke location permission at any time through your device settings, though some features may be limited without it.
Friend Location Sharing: UP2 includes an optional feature that lets you share your live location with friends on the map. It is off by default and shares your location only with the mutual friends you choose, and only while you have it turned on. You can stop at any time, and we never sell your location data.
5. Data Retention
We retain your account information for as long as your account is active. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal, regulatory, or fraud prevention purposes.
Verification information (business registry details and verified government email addresses) is retained for the duration of your account to support ongoing verification status. It is deleted within 30 days of account closure.
Chat messages are retained for the duration of your account. When you delete a message, it is removed from your view but may be retained in the recipient's conversation history.
Published content (listings and events) is removed when you unpublish it or when your account is closed. Cached versions may persist briefly in our systems.
6. Your Rights
You have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you.
Correction: You can update your profile information at any time through the app. For other corrections, contact us.
Deletion: You can delete your account through the app settings. This will initiate deletion of your personal information as described in the Data Retention section.
Data Portability: You can request an export of your data in a standard format.
Opt-Out: You can opt out of non-essential communications through the app's notification settings.
To exercise these rights, contact us at privacy@up2app.com.
7. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication, and access controls. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
8. Children's Privacy
UP2 is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has created an account, we will promptly delete it and all associated information.
Users between 13 and 18 should use UP2 with parental awareness. Business and Government accounts are available only to users 18 and older.
9. Third-Party Links & Services
UP2 may contain links to third-party websites or services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or via email. The "Last updated" date at the top reflects the most recent revision.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
