1. Acceptance of Terms
By creating an account or using Up2, you agree to these Terms of Service. If you do not agree, do not use the app. We may update these terms from time to time, and continued use after changes constitutes acceptance.
2. Account Types & Eligibility
Up2 offers three account types:
Personal Accounts are free and available to anyone 13 years of age or older. Personal accounts can browse listings and events, save items to lists, chat with other users, and follow other accounts.
Business Accounts are available to registered businesses and sole proprietors. Business accounts are verified through Google Business Profile. A new business gets 1 free credit for its first month; after that, publishing needs a paid monthly subscription. You must be authorized to act on behalf of the business you register.
Government Accounts are available to city, municipality, province, and department-level government organizations. Government accounts require email verification through an official government domain. You must be a duly authorized representative of the government entity.
3. Account Responsibilities
You are responsible for maintaining the security of your account credentials. You must provide accurate information during registration and keep it current. You may not transfer your account to another person or entity without our consent. You are responsible for all activity that occurs under your account.
4. Subscriptions, Billing & Credits
Every new business gets 1 free credit for its first month, to try Up2. After that, a business needs a paid subscription to publish. Government accounts get 10 free credits for their first 12 months. Free credits are given once per person, even if an account is deleted and made again.
How you pay: all payments are handled through in-app purchase, by Apple on iPhone and by Google Play on Android. Up2 never sees or stores your card details. You are billed monthly, and a subscription renews automatically each month until you cancel it.
Your subscription is built from three types of credit:
- Local Listing Credits allow you to publish business listings visible in your local area.
- Local Event Credits allow you to publish events visible in your local area.
- Global Event Credits allow you to publish events visible to all users worldwide.
A credit is a place in your subscription, not a token that is spent. Each credit holds one published item. When every credit of a type is in use, you can publish another by adding a credit of that type to your subscription, or by unpublishing something of the same type. Unpublishing frees its credit right away. Credits are not consumed and there is nothing to use up before a renewal.
You can change your subscription at any time. Changes that add credits take effect immediately. Changes that remove credits take effect at your next renewal, and the affected content stays live until then. On a paid subscription, moving a credit to another type starts at your next renewal. With free credits only, it happens right away.
When your subscription gets smaller or ends, or a payment isn't completed, posts your subscription no longer covers go on hold. They're hidden, not deleted, and you publish them again once you have the credits. Unused credits are removed first. If that isn't enough, your newest posts go on hold first.
A promotion code gives free credits for a set time. Codes don't stack, and each code can be used once per account.
Cancellation and refunds: you cancel from Billing (Cancel Subscription), which opens the subscription settings of Apple on iPhone or Google Play on Android. Cancellation takes effect at the end of the period you have already paid for, and your published content stays live until then. Apple issues refunds for App Store purchases and Google issues refunds for Google Play purchases, each under its own policies. Up2 cannot issue them.
5. Content Ownership & Licensing
You retain ownership of all content you create and post on Up2, including listings, events, photos, and text. By posting content, you grant Up2 a non-exclusive, worldwide, royalty-free license to display, distribute, and promote your content within the app and related marketing materials.
When members make a plan from your listing or event, or send it to someone in a chat, that use continues after you delete it, or close your account. The plan or the message keeps its name, details and the photo that was chosen, shown as a memory, until the member deletes it. Your license to Up2 continues for those uses only, for as long as they exist. Content we remove for violating these terms is removed everywhere, including from plans and messages.
You must have the right to post any content you share, including permission from the people who appear in your photos. Do not post content that infringes on the intellectual property rights of others. We may remove content that violates these terms without notice.
6. Account Verification
Business and Government accounts must complete verification before publishing content. This process involves:
- For Business accounts, signing in with Google and selecting the Google Business Profile that belongs to your business. We ask Google to confirm you manage it, and take the business name and address from that profile.
- For Government accounts, verifying your official government email address.
Verification information is handled in accordance with our Privacy Policy. We reserve the right to deny verification or suspend accounts if we cannot confirm your business, organization, or authorization.
7. Government Account Special Terms
Government accounts are held to a higher standard of accuracy and accountability. Content posted from government accounts should be official in nature and accurate. Government accounts may not be used for personal purposes, political campaigning, or unofficial communications.
Government accounts are tied to the jurisdiction specified during registration. Publishing content outside your jurisdiction is a violation of these terms.
8. Acceptable Use
You agree not to use Up2 to:
- Post false, misleading, or fraudulent listings or events.
- Harass, threaten, or intimidate other users.
- Distribute spam, malware, or unauthorized advertising.
- Impersonate another person, business, or government entity.
- Circumvent any security or access controls.
- Scrape, crawl, or collect data from Up2 through automated means.
- Use the platform for any illegal activity.
- Post content that is obscene, hateful, or promotes violence.
9. Prohibited Conduct
The following actions will result in immediate suspension or termination of your account:
- Creating multiple accounts to circumvent credit limits or bans.
- Manipulating analytics, engagement metrics, or review systems.
- Selling or transferring account access.
- Using Up2 to facilitate transactions involving prohibited goods or services.
- Interfering with the operation of the platform or other users' experience.
10. Termination
We may suspend or terminate your account at any time for violation of these terms, with or without notice. You may delete your account at any time through the app settings.
Upon termination, your right to use Up2 ceases immediately. Published content will be removed from Local, Global, the map and search. Content members have already used in their plans or chats may stay there, as described in section 5, unless we removed it for violating these terms. We are not obligated to retain or provide you with copies of your content after termination.
If your paid subscription is terminated due to a violation, Up2 will not credit you for the remaining billing period. Any refund is a matter between you and the store you paid through, Apple or Google, under that store's own policies.
11. Limitation of Liability
Up2 is provided "as is" without warranties of any kind. We do not guarantee the accuracy of user-posted content, the availability of the service, or that the app will be error-free.
To the maximum extent permitted by law, Up2 and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the app, including but not limited to loss of profits, data, or business opportunities.
Our total liability for any claim arising from these terms or your use of Up2 shall not exceed the amount you paid to Up2 in the 12 months preceding the claim.
12. Dispute Resolution
Any disputes arising from these terms or your use of Up2 shall first be addressed through good-faith negotiation. If a resolution cannot be reached within 30 days, the dispute shall be resolved through binding arbitration in accordance with the rules of the applicable jurisdiction.
You agree to resolve disputes on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.
13. Location Sharing
Up2 lets you share your live location with friends on the map. This feature is OFF by default. Your location is never shared until you turn it on yourself in the map's location-sharing settings.
When you turn it on, you choose who can see you: all of your mutual friends (people you follow who also follow you), or only specific friends you select. You can change your audience, pause, or stop sharing at any time, and stopping takes effect immediately. Blocking someone, or you and another person no longer following each other, ends location sharing between you right away.
We do not sell your location data. Your live location is shared only with the friends you choose, and only while sharing is turned on.
14. Plans & Meeting in Person
Up2 helps people make plans and meet. Up2 does not organize, host, run or supervise any plan, and is not a party to any plan between members.
The person who makes a plan is responsible for it: what it says, where and when it happens, and who they invite. If you join a plan or go to a place or event you found on Up2, you do so at your own risk. Use your judgment: meet in public places, tell someone where you are going, and leave if you feel unsafe.
Up2 does not check members' identities or backgrounds. In an emergency, contact local emergency services first.
15. Businesses & Their Listings
A business or government account is responsible for everything it publishes: names, photos, prices, dates, times, places, and the listing or event itself actually taking place as described. Up2 does not run, sell tickets for, or guarantee any listing or event, and is not responsible if one is changed, cancelled, inaccurate or unsafe.
You agree to cover Up2 for any claim, loss or cost (including reasonable legal fees) that comes from your listings or events, your content, or your breaking these terms, except where it was caused by Up2's own gross negligence or wilful misconduct.
Every listing and event you publish shows your Up2 profile, the same name, username and photo other members see, in a section called Posted by. Members can open your profile from there and follow you. Your business dashboard, subscription and numbers are never shown. This cannot be turned off. If your profile is private, members can still see your name and photo and send you a follow request.
16. Moderation, Reports & Blocking
Anyone can report a person, a message, a group, a plan, a list, a listing or an event from inside the app. We review reports and act on content that breaks these terms, usually within 24 hours. We may remove content, hide it, or block an account, with or without notice.
You can block another member at any time. You stop following each other, and they can no longer find your profile, follow you, message you, invite you, or see your plans, lists and location. If one of you hosts a plan the other is on, the guest is taken off it. In a group chat, or a plan someone else hosts, you both stay, but you are hidden from each other’s guest lists and their messages stay hidden for you until you tap them. Unblocking brings nothing back by itself. When Up2 blocks an account, that account disappears from the app while it is blocked: its profile, plans, lists, and its place in other members' plans, followers and notifications. Past messages stay in chats, shown as “Up2 User” with no name or photo. If the block is lifted, everything comes back.
Content Up2 removes for breaking these terms is removed everywhere, and its photos are deleted.
17. Up2's Name & App
The Up2 name, logo, design and app belong to Up2. These terms give you a personal, non-transferable right to use the app; they do not give you any right to our name, logo or code. Do not copy, modify or reverse-engineer the app.
18. Other Services We Use
Up2 relies on services from other companies, including Apple (the App Store, payments, Apple Maps and Sign in with Apple) and Google (Google Play, payments, business verification and maps). Your use of those parts is also subject to those companies' own terms, and Up2 is not responsible for them.
19. Changes to These Terms
We may modify these Terms of Service at any time. We will notify users of material changes through the app or via email. Your continued use of Up2 after changes take effect constitutes acceptance of the updated terms.
20. General
These terms, together with our Privacy Policy, are the whole agreement between you and Up2 about the app. If any part of these terms is found to be unenforceable, the rest stays in force. If we do not enforce a part of these terms right away, we have not given up the right to enforce it later. You may not transfer your rights under these terms; we may transfer ours if Up2 is sold or reorganized.
21. Contact
If you have questions about these Terms of Service, contact us at:
